Recruitment

Lourdes Recruitment

Aims and Objectives of Lourdes Recruitment

to provide our clients with a high standard of service on a long or short term basis
deliver safe, skilled, competent support workers, extra help and support to each service user honouring each client / service user’s individual requirements and needs
be thorough in our actions and punctual in our response to client’s needs
to make sure agency staff always promote the health and wellbeing of each client / service user through a knowledgeable, open, honest, trustworthy, friendly and helpful work ethic
to provide at all times a professional business infrastructure to enable resources to be used at full capacity, enabling all client’s independent choice of services

Our organisation is structured to ensure that the services we offer to you are delivered safely, competently and professionally, allowing our clients to receive and enjoy Quality Professional Standards.

Advantages of Using Lourdes Recruitment

we operate within the stipulated guidelines of all recruitment regulations
last minute cover without penalty
24 hours manned telephone service
we will provide you with the most qualified staff
an excellent competitive rate compared to other agencies
ongoing training courses to ensure that all our staff are competent and are continuously taking refresher courses to provide an excellent service within the sector
a fully computerised system to monitor all shifts booked by clients

We also have a dedicated team of office staff responsible purely for booking and recording shifts correctly, as well as making sure that our support workers maintain a smart appearance at all times.

We have discovered that one of the biggest problems faced by managers and providers is shortage of manpower when it is sorely needed. With this in mind, we are committed to providing qualified staff at the times and places that they are needed most.

Qualifications and work settings of Lourdes Recruitment staff

Lourdes Recruitment provides support workers to supported accommodations, hostels and residential homes for Mental Health and Learning Disability Organisations on a temporary, contract and permanent basis.

Support staff have a minimum of NVQ Level 2 Health & Social Care qualification or equivalent. We are known for filling those vacancies that are hard to fill because of our continuous advertising campaigns. We maintain an extensive database of diverse staff who are available for contract, ad hoc and permanent work, and this database continues to grow on a daily basis.

Lourdes Recruitment has consultants available to speak to you 24 hours a day, 7 days a week, 365 days a year.
Terms and Conditions of Business

Before commencement of the provision of services we provide each client with a detailed contract of “Terms of Business” for the supply of staff. This contract must be read and signed by the client and / or their representative before the supply of agency staff can be commenced. The contract details all terms and conditions relevant to our supply of agency staff to each client.
Sickness and absence arrangements

The agency has a database of staff available at short notice to cover sickness and other absences. Our dedicated team of staff are always available to handle your query.
Agency staff timesheet

At the end of each week or assignment, you should complete the agency staff timesheet detailing the number of hours worked, which should be signed by a senior member of your organisation or the right person authorised to do so. A copy of the timesheet that relates to you should be kept.
Complaints Process
Lourdes Recruitment welcomes any complaints, compliments and comments about the services delivered, or suggestions on how to improve them. These can be made verbally, in writing or by telephone.

Sometimes problems do arise in the course of business and if you have any issues, please do let us know. If you wish to complain about any aspect of the service you have received from us, please be assured that we will treat the matter seriously.

The following is our complaints procedure:
- Stage One: client’s complaint recorded on complaints form received by the agency
- Stage Two: an agency staff in charge of complaints will look into the matter and acknowledge receipt of the form within seven days
- Stage Three: clients will receive a full reply containing the outcome of the complaint within 14 working days of receipt of the complaint
- Stage Four: if the client is not happy with the outcome, they can write back within one month. The officer will acknowledge the complaint and a final investigation will be carried out
Views and comments

We value your views and opinions on the services that we provide. We firmly believe that only by asking the users of our service - you, our clients - can we obtain the information that we need to enable us to continually improve our services. If you have any comments about our service please feel free to contact us.
Details of insurance cover

The agency has Public Liability and Employers Liability Insurance in place.